Shipping and Return Policy

Shipping

Orders are processed Monday through Friday during normal business hours. Orders generally ship within 2 business days and usually take another 3–5 business days to arrive.

Please Inspect Your Order When It Arrives

Please open and check your order as soon as you receive it. If there is a problem with your order, such as damaged, defective, incorrect, or missing items, you must contact us within 2 days of delivery. Please include your order number and photos of the product and packaging so we can resolve it quickly. Claims made more than 2 days after delivery may not be accepted.

Damaged, Defective, or Incorrect Items

If your product arrives damaged or defective, or we sent the wrong item, we will make it right. We will cover the cost of return shipping (if we need the item back) and will send you a [replacement / refund / your choice of replacement or refund].

Returns for Other Reasons

If you are not satisfied with a product that is not damaged or defective, you may return it within 5 days of delivery.

Please contact us before sending a return so we can provide return instructions.
[Returned items must be unopened and in their original packaging.]
The customer is responsible for all return shipping costs. Original shipping charges are not refundable.
Once we receive the return, we will issue a store credit for the purchase price of the returned items.

Handling Fee

The $7 handling fee is non-refundable.

About Our Natural Products

Our chews and treats are 100% natural, so size, shape, and color vary from batch to batch. These natural variations are normal and are not considered defects, and they are not grounds for a return as damaged or defective.

Right to Refuse Service

Our company reserves the right to decide which customers and accounts we sell products to. These decisions are based on our business policies, existing customer relationships, sales territories, and distribution arrangements. Thank you for your understanding.

Questions?

Call us at 941-225-3165 (Monday–Friday, business hours) or email arobles@bullysticksorganic.com. Please have your order number ready.